How we protect your information

1. Information we collect

We collect the following personal data when you interact with our website or clinic:

• Contact details (name, email, phone number) submitted through enquiry or appointment forms.
• Patient health information shared during consultations, assessments or therapy sessions.
• Payment details necessary to process fees and issue receipts (processed via secure payment providers).

2. How we use your information

Your information is used solely for:

• Scheduling appointments, responding to enquiries and delivering therapy services.
• Maintaining clinical records in compliance with regulatory guidelines.
• Sharing progress updates with referring doctors or schools when you have provided consent.

3. Data sharing & retention

We do not sell or rent your personal data. Information is shared only with our clinical team, administrative staff or trusted service providers (such as diagnostic partners) who require access to deliver care. We retain clinical records for the duration mandated by Indian medical guidelines and securely delete data when it is no longer required.

4. Security measures

Electronic records are stored on password-protected systems with restricted access. Physical files are kept in secure cabinets within the clinic. We train staff on confidentiality protocols and review safeguards regularly.

5. Your rights

You may request to review, update or delete your personal data by emailing privacy@sainiphysios.com.

6. Updates

This policy was last updated on 20 April 2024. We will post updates on this page and note the revision date whenever changes are made.